Returns and Refund Policy

 Where an order has been received correctly but is deemed faulty Swift-Hart Boxes will refund total cost of goods and carriage charges incurred upon receipt of the returned parcel.

 Where an order has been received correctly but the recipient is not satisfied with the goods or no longer requires them Swift-Hart Boxes will refund the cost of the goods only upon receipt of the said parcel however there will be a 10% handling charge deducted from refund given.The original cost of postage and packing is not refundable.  Refunds will only be considered for goods returned within 21 days of their despatch date. If you require to return goods and replace them with alternative products no handling charge will be made however Swift-Hart Boxes is not responsible for resulting carriage costs.

 Goods, for whatever reason, can only be returned with the prior approval of Swift-Hart Boxes.  Please return goods with their original packaging and in original condition.  Swift-Hart Boxes can accept no responsibility for the transit of goods being returned to us therefore it is advised that goods are returned using Royal Mail Recorded Delivery

 We always hope that you will be happy with your purchases, but if you are not, you can return it within 21 days from the date of receipt for a refund. The goods must be in pristine condition, and still in its original packaging. The customer is responsible for the postage cost of returning goods. Any refunds will be processed by the same payment method as on the original order.  Regrettably, we cannot refund the following items unless fault on our part i.e. Confectionery and Personalised items - Please see Terms and Conditions 4.6.  All shipping/handling costs are non-refundable, unless there is an error on our part. If goods returned to us are damaged in transit, then we cannot issue a refund - please ensure goods are suitably packaged to avoid this and are returned using Royal Mail Recorded delivery - Please see Terms and Conditions 3.2

Incorrect Goods

  It is your responsibility to notify us of any incorrect goods supplied within 7 days of delivery. If the items are not what you ordered, you must not use the item.

 Goods, for whatever reason, can only be returned with the prior approval of Swift-Hart Boxes.  Please return goods with their original packaging and in original condition.  Swift-Hart Boxes can accept no responsibility for the transit of goods being returned to us therefore it is advised that goods are returned using Royal Mail Recorded Delivery. 

Products

Any personalised products can not be returned for refund including printed ribbon and keepsake boxes unless there is an error on our part.

The above terms and conditions do not alter or limit your statutory rights